Cloud5 Communications

Chicago, IL

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Cloud5 is the leading communications technology and services provider to more than 5,000 guest-centric hotels across the Americas. We’ve been the preferred partner in hotel communications solutions for more than 20 years because we understand how to deliver exceptional experiences that both attract and retain guests. We implement a unique, phased approach to adopting a cloud-based or hosted network architecture which means your technology adapts as your needs evolve.

Our Internet Solutions, Voice Systems, Managed IT, and Contact Center services take phenomenal care of your guests – just like your brand promises. With Cloud5, you can streamline your technology infrastructure and operations and drive new revenue. We design, install and support communications technology that delights the most discerning guests and frees up your team to do what they do best – deliver unique and personalized experiences.

Modern, Reliable, and Lightning Fast Internet Solutions
Great Internet access is the number one demand from today’s guests and mission critical to successfully operate your property. Cloud5’s breadth of connectivity solutions including Managed Wi-Fi, Virtual Guest Services, Conference Center Internet, and Network Monitoring and Analytics will keep both you and your guests connected and delighted.

Flexible Voice Systems that Grow With You
Hoteliers rely on Cloud5 voice systems for clear, dependable communication between guests and staff. In fact, we’ve got more hosted voice installations than all of our competitors combined. We’ll help you decide which system is right for you and design a plan that’s perfect for your now and scales with you well into the future.

Comprehensive Managed IT Services Whether you’re considering Managed IT Services to control operating costs, free up internal resources or simply get laser-focused on what you do best – serving your guests, Cloud5 has the hospitality expertise and reputation for excellence to help you meet your objectives. We have the skilled IT professionals to handle everything from help desk to business process improvement. We’re flexible and agile so you can quickly increase capacity when you need it and decrease it when you don’t. We’ll keep your hotel staff well cared for and your systems functioning at peak performance so you can keep delighting your guests.

Experienced, Highly-Trained Hospitality Brand Advocates The Cloud5 Contact Center provides immediate, helpful service with every guest interaction. Our tenured, omni-channel agents can communicate with your guests on their channels of choice—email, chat, SMS or phone. We’ve set the bar for exceptional call handling and hard-to-forget experiences across hospitality.

For more information visit or call 877.241.2516.

Get to know one of the leaders advocating for the boutique hotel movement, on behalf of BLLA.

Hilda Delgado is currently Chief Financial Officer of Viceroy Hotel Group, a leading luxury and lifestyle brand and hotel management company recognized for its collection of boutique luxury and urban hotels across the U.S. and internationally. 

Prior to her role at Viceroy, Ms. Delgado was Treasurer and Senior Vice President of Finance at RLJ Lodging Trust. She was responsible for overseeing corporate finance, investor relations, financial planning and analysis, treasury, tax, and closing property transactions. She was also responsible for bridging various disciplines including, accounting, asset management, and design and construction. 
Prior to that, Hilda was Vice President of Corporate Finance at Rexford Industrial, where her responsibilities included strategic planning, capital markets activities, and investor relations. And, prior to that, she was a Finance Manager for Cumming Corporation, an industry-leading project management company servicing complex commercial real estate projects in office, retail, hospitality and healthcare worldwide. 

“Travelers once sought familiarity and consistency. Now, they search for individual, authentic and local experiences. They gravitate to bespoke design, comfortable hospitality, and sense of place that inspires them to connect, engage and give back. They want a story to tell. Boutique is lifestyle.”

We are grateful for the support of Hilda and her team as we collectively work together to take our industry to new levels. @viceroyhotels #throwbackthursday to the 2022 Boutique Hotel Investment Conference at The Plaza Hotel Grand Ballroom in NYC! 💸

“The concept of actually being able to evaluate the unique hotel space itself is going to be a critical technology in the future,” states Michael Heflin, Chief Revenue Officer at Stayntouch. 

“That and flexible productization,” he adds. “The idea that the top floor of your hotel can be twelve individual rooms, or one party room, or three sets of three bedrooms, or three sets of four bedrooms rooms, etc. The ability to really customize the space to meet the needs and demands of hoteliers is going to happen.”

Check out more key takeaways from the event with the link in bio!
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Introducing the 2022 Boutique Hotel Marketplace Catalogue, Curated by BLLA! 📔

BLLA invites the community to sift through a sampling of the catalogue, which is being sent out to all hotel members. 

All businesses listed are BLLA members in good standing that have gone through an application process and have been vetted for the boutique hotelier.

The partners and vendors are categorized within relevant fields, including Technology Partners – Design – Financial, Legal, Insurance – Creative, Marketing, PR – Food & Beverage – Management, Development, Real Estate – Consultants, Advisors – Various Other Categories. 

Learn more at! Meet the hospitality experts! 

We are excited to have the support of David Bowd, Co-Founder & CEO of Salt Hotels, and Kevin O'Shea, Co-Founder & Chief Creative Officer of Salt Hotels, who will be speaking at this year's Boutique Hotel Owners Conference on October 24-25 in Los Angeles! 

Link in bio to register!