Cloud5 Communications

Chicago, IL

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Cloud5 is the leading communications technology and services provider to more than 5,000 guest-centric hotels across the Americas. We’ve been the preferred partner in hotel communications solutions for more than 20 years because we understand how to deliver exceptional experiences that both attract and retain guests. We implement a unique, phased approach to adopting a cloud-based or hosted network architecture which means your technology adapts as your needs evolve.

Our Internet Solutions, Voice Systems, Managed IT, and Contact Center services take phenomenal care of your guests – just like your brand promises. With Cloud5, you can streamline your technology infrastructure and operations and drive new revenue. We design, install and support communications technology that delights the most discerning guests and frees up your team to do what they do best – deliver unique and personalized experiences.

Modern, Reliable, and Lightning Fast Internet Solutions
Great Internet access is the number one demand from today’s guests and mission critical to successfully operate your property. Cloud5’s breadth of connectivity solutions including Managed Wi-Fi, Virtual Guest Services, Conference Center Internet, and Network Monitoring and Analytics will keep both you and your guests connected and delighted.

Flexible Voice Systems that Grow With You
Hoteliers rely on Cloud5 voice systems for clear, dependable communication between guests and staff. In fact, we’ve got more hosted voice installations than all of our competitors combined. We’ll help you decide which system is right for you and design a plan that’s perfect for your now and scales with you well into the future.

Comprehensive Managed IT Services Whether you’re considering Managed IT Services to control operating costs, free up internal resources or simply get laser-focused on what you do best – serving your guests, Cloud5 has the hospitality expertise and reputation for excellence to help you meet your objectives. We have the skilled IT professionals to handle everything from help desk to business process improvement. We’re flexible and agile so you can quickly increase capacity when you need it and decrease it when you don’t. We’ll keep your hotel staff well cared for and your systems functioning at peak performance so you can keep delighting your guests.

Experienced, Highly-Trained Hospitality Brand Advocates The Cloud5 Contact Center provides immediate, helpful service with every guest interaction. Our tenured, omni-channel agents can communicate with your guests on their channels of choice—email, chat, SMS or phone. We’ve set the bar for exceptional call handling and hard-to-forget experiences across hospitality.

For more information visit or call 877.241.2516.

This year’s theme is, The Awakening, and for this series of #BLLAEvents, we will illuminate exceptional minds, companies and trends that are an integral part of Hospitality's next era, that of a reimagined view on the way we travel.

We are so excited for the upcoming Boutique Lifestyle Leadership Conference on October 25-26! We invite you to join us in this 2-day immersion of the Boutique Hospitality Community. 
✒️ Register now via link in bio! Our travel and hospitality industry, while severely impacted the last year and half, is starting to make a comeback. There are strategies you might consider to set yourself up for success going forward, whether that is within the industry and making a full career change. In either case, you need to carefully assess your situation as well as reaching out to the industry for advice and ideas. This assessment should include reviewing your skillset and where your true interests, values and passions are, spelling them out carefully. Standing out in a crowd is of utmost importance along your journey.
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Thank you for speaking at our 2021 Women in Travel and Hospitality Conference, Assia Riccio. Amber Asher is a powerhouse in the hotel world. She has worked with some of the greatest legends in the industry and is now leading the expansion of the world famous, Standard Hotels. Get a sneak peak at how she worked her way through a competitive and male-dominated industry and where she sees the future of diversity in hospitality headed.