Cloud5 Communications

Chicago, IL

LinkedIn Twitter

Cloud5 is the leading communications technology and services provider to more than 5,000 guest-centric hotels across the Americas. We’ve been the preferred partner in hotel communications solutions for more than 20 years because we understand how to deliver exceptional experiences that both attract and retain guests. We implement a unique, phased approach to adopting a cloud-based or hosted network architecture which means your technology adapts as your needs evolve.

Our Internet Solutions, Voice Systems, Managed IT, and Contact Center services take phenomenal care of your guests – just like your brand promises. With Cloud5, you can streamline your technology infrastructure and operations and drive new revenue. We design, install and support communications technology that delights the most discerning guests and frees up your team to do what they do best – deliver unique and personalized experiences.

Modern, Reliable, and Lightning Fast Internet Solutions
Great Internet access is the number one demand from today’s guests and mission critical to successfully operate your property. Cloud5’s breadth of connectivity solutions including Managed Wi-Fi, Virtual Guest Services, Conference Center Internet, and Network Monitoring and Analytics will keep both you and your guests connected and delighted.

Flexible Voice Systems that Grow With You
Hoteliers rely on Cloud5 voice systems for clear, dependable communication between guests and staff. In fact, we’ve got more hosted voice installations than all of our competitors combined. We’ll help you decide which system is right for you and design a plan that’s perfect for your now and scales with you well into the future.

Comprehensive Managed IT Services Whether you’re considering Managed IT Services to control operating costs, free up internal resources or simply get laser-focused on what you do best – serving your guests, Cloud5 has the hospitality expertise and reputation for excellence to help you meet your objectives. We have the skilled IT professionals to handle everything from help desk to business process improvement. We’re flexible and agile so you can quickly increase capacity when you need it and decrease it when you don’t. We’ll keep your hotel staff well cared for and your systems functioning at peak performance so you can keep delighting your guests.

Experienced, Highly-Trained Hospitality Brand Advocates The Cloud5 Contact Center provides immediate, helpful service with every guest interaction. Our tenured, omni-channel agents can communicate with your guests on their channels of choice—email, chat, SMS or phone. We’ve set the bar for exceptional call handling and hard-to-forget experiences across hospitality.

For more information visit or call 877.241.2516.

Awards: Yellow Goat Design
The BLLA Team sits down with Yellow Goat Design, Winner of the Best Boutique Hospitality Vendor of 2021 Award!

Click the link in our bio to learn more. 4 Ways Hotel Technology Can Create a Luxury Guest Experience
Written by World Cinema The way guests view luxury travel is changing. What travelers used to equate with a luxury guest experience, such as hands-on customer service, is no longer the standard for many.
Click the link in our bio to learn more.
Keep Connected

Follow @BLLA

Check out a Newly Updated Glossary of Terms for the Independent Boutique Hotel Sector created by BLLA.
Both seasoned hoteliers and those new to hospitality will find the abbreviated tool of great value in their everyday quest to find clarity and answer. 
Click the link in our bio for more information! Forget Business Travel – This Is How Hotels Can Be Part of the Work From Home Phenomenon
There have been 2 undeniable changes to our society during the pandemic: people are working from home more, and traveling less. As travelers continue to wait for border openings, wade through COVID paperwork for all international trips and experience an increased level of stress around travel, there’s serious doubt over whether business trips will ever really return. 
Learn more at the link in our bio.