Los Angeles, California, United States

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INTELITY is the global leader in contactless guest experience and staff management technology, uniting mobile, in-room, and operational tools into one mobile-first, comprehensive hospitality platform. Founded by hoteliers in 2007, INTELITY’s cloud-based platform offers an array of guest-facing and back-of-house solutions that enable hoteliers to deliver a more personalized guest experience while streamlining their operations. Guest-facing features include full mobile check-in, ID capture, mobile key, room controls, guest messaging, and in-app dining capabilities as well as smart-room tablets. The INTELITY platform also offers back-of-house features such as ticketing, work orders, device management, and business intelligence to enable staff to work more efficiently, improve communication and provide an elevated level of guest service.

Through the years, INTELITY has garnered four patents and won numerous awards for the platform, including HTNG TechOvation awards, World Travel Tech Awards, Hotel Tech Awards, and more. INTELITY has been recognized as a Brand Official from the distinguished Forbes Travel Guide for six consecutive years, this year as the “Official Guest Engagement and Staff Management Platform Provider.”

INTELITY not only offers an unprecedented combination of guest experience and staff management technology, but also has over 150 verified integrations with leading PMS, POS, ticketing, room control, and BLE lock solutions. The INTELITY platform is in use in over 60 countries across 6 continents at both global hotel brands such as Marriott, Fairmont, and Yotel as well as casino resorts and boutique properties, including The Joseph, Nashville; The Joule, Dallas; Hutton Brickyards, New York; Dream Hollywood, California; and L’Horizon Resort and Spa, Palm Springs.

Get to know one of the leaders advocating for the boutique hotel movement, on behalf of BLLA.

Hilda Delgado is currently Chief Financial Officer of Viceroy Hotel Group, a leading luxury and lifestyle brand and hotel management company recognized for its collection of boutique luxury and urban hotels across the U.S. and internationally. 

Prior to her role at Viceroy, Ms. Delgado was Treasurer and Senior Vice President of Finance at RLJ Lodging Trust. She was responsible for overseeing corporate finance, investor relations, financial planning and analysis, treasury, tax, and closing property transactions. She was also responsible for bridging various disciplines including, accounting, asset management, and design and construction. 
Prior to that, Hilda was Vice President of Corporate Finance at Rexford Industrial, where her responsibilities included strategic planning, capital markets activities, and investor relations. And, prior to that, she was a Finance Manager for Cumming Corporation, an industry-leading project management company servicing complex commercial real estate projects in office, retail, hospitality and healthcare worldwide. 

“Travelers once sought familiarity and consistency. Now, they search for individual, authentic and local experiences. They gravitate to bespoke design, comfortable hospitality, and sense of place that inspires them to connect, engage and give back. They want a story to tell. Boutique is lifestyle.”

We are grateful for the support of Hilda and her team as we collectively work together to take our industry to new levels. @viceroyhotels #throwbackthursday to the 2022 Boutique Hotel Investment Conference at The Plaza Hotel Grand Ballroom in NYC! 💸

“The concept of actually being able to evaluate the unique hotel space itself is going to be a critical technology in the future,” states Michael Heflin, Chief Revenue Officer at Stayntouch. 

“That and flexible productization,” he adds. “The idea that the top floor of your hotel can be twelve individual rooms, or one party room, or three sets of three bedrooms, or three sets of four bedrooms rooms, etc. The ability to really customize the space to meet the needs and demands of hoteliers is going to happen.”

Check out more key takeaways from the event with the link in bio!
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Introducing the 2022 Boutique Hotel Marketplace Catalogue, Curated by BLLA! 📔

BLLA invites the community to sift through a sampling of the catalogue, which is being sent out to all hotel members. 

All businesses listed are BLLA members in good standing that have gone through an application process and have been vetted for the boutique hotelier.

The partners and vendors are categorized within relevant fields, including Technology Partners – Design – Financial, Legal, Insurance – Creative, Marketing, PR – Food & Beverage – Management, Development, Real Estate – Consultants, Advisors – Various Other Categories. 

Learn more at! Meet the hospitality experts! 

We are excited to have the support of David Bowd, Co-Founder & CEO of Salt Hotels, and Kevin O'Shea, Co-Founder & Chief Creative Officer of Salt Hotels, who will be speaking at this year's Boutique Hotel Owners Conference on October 24-25 in Los Angeles! 

Link in bio to register!