Travel Outlook Premium Hotel Call Center

Sante Fe, New Mexico, United States

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Travel Outlook is the premium hospitality voice service for the hospitality industry. We’re a pure hospitality company that takes reservations calls – not a general call center with a handful of hospitality clients. Our service is quite affordable and offers savings over maintaining an in-house reservations department. We increase top line revenue and improve communication between you and your guests. We work with many Forbes Five Star properties, and our valued clients include The Irvine Company, Viceroy Hotel Group, Pacific Hospitality Group, Highgate Hotels, and Columbia Hospitality. Our progressive approach to the voice channel includes several proprietary tools to provide transparency and measure performance. Virtual Observer is our quality management platform that incorporates video screen scraping in addition to an audio recording of all interactions. Clearview provides live visibility of critical KPIs such as time-to-answer, abandoned calls, and call length. The system operates in real-time, and can appear continuously on a flat screen on an office wall. Our Guest Lead Seeker CRM will significantly increase transient revenue. Using this system, we may gain a second chance to book a reservation, by following up with potential guests who do not book on an initial call – our agents can follow up to book the reservation. We have a robust and seasoned team of customer care associates, each with significant hospitality experience. They are poised to address any client concerns that may arise, and to assist our agents in real time if they have questions during a call.

Our company only works with independent hotels, and the word “boutique” practically defines the independent hotel segment, and also defines the independent hotel spirit.

Join us for 2021 Women in Travel & Hospitality Conference by TIEWN.
🌺 Date: July 14, 2021 
🌺 Time: 10:00AM-7:00PM
🌺 Register: via link in bio

With this conference series, we have focused around the growing influence of women in these fields. This is the platform where you will be challenged to think differently and champion the cause of inclusivity. We view this conference series as a Women’s type of Coffee House or Salon, reserved for bold women with the feminine eye. 

Our attendees come to feel empowered, gain the right resources, make strategic interactions, and celebrate the growing movement of modern feminism. We are crusaders and intellectuals coming together with the same goal. Together, let us defy the convention of sameness. Words spark movements, so let us come together and get the conversation going. Ariela Kiradjian, COO of BLLA and Co-founder StayBoutique presented the first-ever BLLA Legends Award to Jonathan Falik of JF Capital Advisors for his unwavering commitment to the association. 👏
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BLLA’s Boutique Hotel Investment Conference Concludes with Highest Reviews showing the Upward Trending Results for Future Investment and Development in the sector.

The Boutique Hotel Investment Conference 2021, powered by BLLA, was deemed an astounding success by not only attendees, judging by the dozens of testimonials coming in, but also the association’s leadership as well as their program planning committee. The nearly 100 speakers lead participants through the twists and turns of buying, investing, and operating today’s most popular and promising boutique hospitality sector. The opportunities presented through presentations, discussions, debates, case studies, mentorship circles, and fireside chats, were proof that the segment is booming more than ever before.

Thank you you all who attended and we are looking forward to seeing you at our other events. Only 2 days left! There is still time to register for BLLA Investment Conference.