Sincerely, BLLA
The Senior Vice President & Chief Customer Advocate at World Cinema speaks his truth on boutique hotel investment. BLLA: How did you come to en...
May 13, 2022 – 2 min read
DG: “I was approached by a company in Australia to relaunch a product in the United States. They had a very unique drinkware product made out of General Electric Plastics “Lexan” material to be sold for very high-end outdoor use at hotels. The very first order we received was The Phoenician in Arizona. From there, I went on to Panasonic to head up their hospitality division and, later on, Command Corporation.”
DG: “Having independence, being innovative by not having to follow brand standards, and really setting the bar for their hotel by being different.”
DG: “Luxury hotels provide special attention, exquisite treatment, extravagant rooms, and extraordinary experiences for their guests. Customized travel experiences are also part of the “new” luxury.”
DG: “Customizable/personalized technology, F&B offering the top local chefs from local areas, wellness including in-room yoga and workout videos.”
DG: “Networking with hospitality peers and hearing from the owners what is important to them so we can better serve our customers.”
DG: “New York, Austin, Nashville.”
DG: “Coming out of COVID, people want to be understood and to have an experience that they can’t get anywhere else. Guests want a memorable stay, and boutique properties can provide this level of care. Big city attractions with a small-town feel and flair.”
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