Hospitality is, at its core, a people business. Service defines the guest experience, and people deliver that service at every touchpoint—placing employees squarely at the center of competitive advantage. In this industry, disengagement is never hidden. It shows up in every interaction. And service quality depends on whether employees understand not only what they are […]
A Partner-Level sponsorship that reflects the undeniable momentum of boutique hospitality as an investment category — June 3, 2026, Convene 237 Park, New York City Register Now NEW YORK, NY, April 6, 2026 — The Boutique & Luxury Lodging Association (BLLA) today announced Blank Rome LLP will serve as a Partner-Level sponsor of its 2026 […]
Portsmouth, New Hampshire — Lark, the premium development and management company encompassing multiple boutique hospitality brands, announces today the onboarding of three senior leaders: Michael Albert (Senior Director of Technology), Chamesha Beniefield (Director of Marketing), and Jesse Souza (Director of Restaurants and Bars). This news follows the recent appointment of Lynsey Kreitzer as Lark’s Executive […]
A landmark partnership with Convene Hospitality Group (CHG) brings the industry’s defining independent hospitality conference to 237 Park in Midtown Manhattan on June 3, 2026, marking a new chapter for an event that has shaped the boutique sector since 2013 Register Now NEW YORK, NY, March 17, 2026 — The Boutique & Luxury Lodging Association […]
Ritz-Carlton Yacht Collection Earns First Five-Star Cruise Ship; Celebrity Snags First Five-Star Restaurant at Sea Atlanta, February 2026 — Forbes Travel Guide (“FTG”)—the only independent, global rating system for luxury hotels, restaurants, spas, and ocean cruises—today unveiled its 2026 Star Awards. See the full list of honorees on ForbesTravelGuide.com. The 68th annual list hits a […]
Salzburg – February 2026 – hotelkit, the collaboration and knowledge platform used by hotel teams worldwide, today announced the launch of hotelkit Knowledge AI, a new 24/7 internal AI assistant designed to make hotel knowledge accessible exactly when it is needed in daily operations. With Knowledge AI, hotelkit builds on its original idea of combining […]
ST. LOUIS, MO — RB Software, Inc. (“RBS”) today announced the completion of its acquisition of Retvens (www.retvensservices.com), a company specializing in AI-driven revenue management and commercial strategy. The acquisition strengthens RBS’s AI roadmap by combining its software platforms with Retvens’ applied revenue management expertise and its innovative platform, KnowMyHotel (www.knowmyhotel.com). Together, the organizations will […]
From early service roles to leading a destination with community at its heart, Kama Carter, CEO of Southall Farm & Inn, has built a career grounded in care, discipline, and intention. Her path through hospitality has been shaped not by trends, but by a deep belief in the power of service. “I fell in love […]
The restorative design studio introduces its WellSense design framework, bringing immersive sleep rituals directly into the guest room Irvine, California – February 17, 2026 — Sencie, a restorative design and sleep health company, has launched today to bring a new, integrated approach to in-room sleep and wellbeing for luxury hospitality. Through its signature “WellSense” design […]
Portsmouth, New Hampshire — Lark, the premium development and management company encompassing multiple boutique hospitality brands, announces the appointment of longtime industry leader, Lynsey Kreitzer, as Executive Vice President of Commercial Strategy. In this new role for Lark, Kreitzer will collaborate with the company’s marketing, revenue, creative, and sales teams to pilot the brand through […]