Outsourcing your hotel’s call center might be your next best decision For boutique hotels, it’s personalization of service that matters the most. In a bid to distinguish yourself from the larger chains, boutique hoteliers need to ensure the experiences they offer are unique and tailored to their guest’s needs. All Hands On Deck At the […]
In an industry of flights, food and festivities, moving the travel experience off site and online was a challenge for travel and lifestyle communicators in 2020. When the physical experience itself is essential to familiarizing media and consumers with your brand, how do you replicate this for a digital world? The answer lies within — […]
Let’s allow ourselves to look beyond the near-future, beyond COVID-19, to where our industry should be aiming. So what will the next generation of hospitality look like? Creativity and experience will be at its core. The hotel of the future will be more like the hotel of the past. With so many properties stuck in […]
2020 has become the year of reinvention for the hospitality industry, with boutique hotels around the world taking a hard look at their processes and shifting them to accommodate changing needs. As the dust begins to settle and our adjusted reality starts taking shape, some trends are here to stay. The importance of incorporating technology […]
An Interview with Javier Segovia of Lutron Electronics Let’s begin by doing a quick overview of technology for boutique hotels. Can you give a brief synopsis of what technology you’re seeing gain traction? With boutique hotels, technology is typically approached one of two ways: First, there are the boutique hotels who forego technology altogether, preferring […]
I have been in the custom hospitality furniture industry for over 20 years. My company, C2C Designs, has manufactured casegoods and seating for a variety of properties. I can say, without hesitation, producing custom furniture for boutique hotels is a personal joy of mine. Why? Because…it’s all about the experience. And not just for us, […]
While real recovery may be a few months off, in conversations with clients and industry friends, we hear a dedication to weathering the storm and emerging stronger from it. Companies that have the foresight and can afford it have determined the successful way forward demands commitment, not dithering; planning, not scrambling. Many independents seem driven […]
How Travel Agents Could Be one of the Driving Forces That Helps Save the Industry The impact of the coronavirus continues to have reverberations throughout the world. On top of the devastating medical toll, certain industries are feeling the damaging financial consequences as well. Perhaps the industry most impacted by this disease is travel and […]
Jody Pennette is a member of the #BoutiqueStrong Councilcreated by BLLA (Boutique Lifestyle Leaders Association) and StayBoutique™ Take this article’s one question survey! For a successful change to take hold in the full-service restaurant industry as we attempt to grapple with our new reality, we might have to do more than just change the furniture layout…we need to […]
Ariela graciously asked me if I would contribute to this new blog and it is my total pleasure – actually it is a bit of a godsend during what has been the most trying week of my 36 year hospitality career. When I say trying, I think a better word to use is emotional. The […]