The future of post-pandemic hospitality Hygiene, flexibility, access to nature, sustainability, brands they can trust, and the option for longer stays and “workcations”. That was the prevailing narrative—as summed up in Expedia’s Travel Sentiment Survey 20/21—regarding what we’ll want as we begin traveling. But is that all travelers will want in 2021 and beyond? Now […]
Let’s face it, the world is technology centric – there is no going back. As we move past the setbacks of 2020, a new year means new innovations. Enter: the convergence of artificial intelligence and the hospitality industry. A technology born in the 1950’s, AI has finally found its place in our home away from […]
Outsourcing your hotel’s call center might be your next best decision For boutique hotels, it’s personalization of service that matters the most. In a bid to distinguish yourself from the larger chains, boutique hoteliers need to ensure the experiences they offer are unique and tailored to their guest’s needs. All Hands On Deck At the […]
In an industry of flights, food and festivities, moving the travel experience off site and online was a challenge for travel and lifestyle communicators in 2020. When the physical experience itself is essential to familiarizing media and consumers with your brand, how do you replicate this for a digital world? The answer lies within — […]
Let’s allow ourselves to look beyond the near-future, beyond COVID-19, to where our industry should be aiming. So what will the next generation of hospitality look like? Creativity and experience will be at its core. The hotel of the future will be more like the hotel of the past. With so many properties stuck in […]
2020 has become the year of reinvention for the hospitality industry, with boutique hotels around the world taking a hard look at their processes and shifting them to accommodate changing needs. As the dust begins to settle and our adjusted reality starts taking shape, some trends are here to stay. The importance of incorporating technology […]
An Interview with Javier Segovia of Lutron Electronics Let’s begin by doing a quick overview of technology for boutique hotels. Can you give a brief synopsis of what technology you’re seeing gain traction? With boutique hotels, technology is typically approached one of two ways: First, there are the boutique hotels who forego technology altogether, preferring […]
I have been in the custom hospitality furniture industry for over 20 years. My company, C2C Designs, has manufactured casegoods and seating for a variety of properties. I can say, without hesitation, producing custom furniture for boutique hotels is a personal joy of mine. Why? Because…it’s all about the experience. And not just for us, […]
While real recovery may be a few months off, in conversations with clients and industry friends, we hear a dedication to weathering the storm and emerging stronger from it. Companies that have the foresight and can afford it have determined the successful way forward demands commitment, not dithering; planning, not scrambling. Many independents seem driven […]
How Travel Agents Could Be one of the Driving Forces That Helps Save the Industry The impact of the coronavirus continues to have reverberations throughout the world. On top of the devastating medical toll, certain industries are feeling the damaging financial consequences as well. Perhaps the industry most impacted by this disease is travel and […]